We’re proud to announce a strategic partnership with Konecta, a global leader in Customer Experience (CX) and digital services, to deliver multilingual, technology-enabled CX operations to clients across DACH and broader European markets from Kosova.

This milestone marks a powerful alignment between Konecta’s scale, global reach and digital transformation leadership, and SPEEEX’s high-quality nearshore delivery capabilities, specialized in the DACH region. Together, we are setting a new benchmark for scalable, office-based and high-quality customer operations.

Combining Strengths to Deliver Excellence

By combining Konecta’s CX expertise across 26 countries with SPEEEX’s German-language excellence, alongside growing capabilities in English, French and Italian, this partnership enables the delivery of complex, multilingual customer operations at scale, fully powered by modern infrastructure and on-site teams in Kosova.

This collaboration follows two years of joint project development, during which both companies aligned on shared strategic objectives, values and a mutual commitment to quality.

“This partnership strongly supports our ambition to deliver high-quality and scalable services to our clients in the German and European markets. It is particularly valuable as we expand our capacity in German-language operations that require a 100% office-based delivery model. As a trusted global partner, I am fully confident that we will provide the highest quality of service from Kosovo,” - Yasin Uslu, General Manager of Konecta Central and Eastern European Markets

Why Kosova

For both Konecta and SPEEEX, Kosova represents a strategic nearshore delivery destination in South Eastern Europe. SPEEEX is one of the region’s leading tech-enabled business service providers, delivering premium CX, digital and multilingual solutions from four fully on-site delivery hubs across the country. Kosova offers a compelling combination of strategic advantages: a young, multilingual and digitally skilled workforce, a rapidly developing business ecosystem, high levels of technology adoption, and operational maturity and cost-efficiency.

With four modern delivery hubs in Prishtina (HQ), Vushtrri, Ferizaj and Prizren, SPEEEX delivers premium, on-site services through a team of over 2,500 full-time employees, with 80% of services provided in fluent German.

Driving CX Innovation and Transformation

This partnership reflects a shared vision between SPEEEX and Konecta to drive digital transformation and reshape how customer experience is delivered by blending human expertise with advanced technology.

As part of Konecta’s broader Katalyst transformation strategy, the company continues to expand its alliances with leading technology platforms including Google Cloud, AWS, CrewAI and others. This direction aligns closely with SPEEEX’s own mission to offer tech-enabled business services across CX, software engineering, digital education and SAP consulting.

“The partnership with Konecta is a moment of great pride for all of us at SPEEEX. It reflects the trust that global leaders place in our people, our culture, and the quality of service we deliver every day. Together with Konecta, we are bringing world-class customer experience solutions, powered by the talent and dedication of our teams in Kosovo. Above all, this partnership is about the shared values and ambition to grow together. We look forward to a very successful journey ahead,” - Fikret Murati, Founder & CEO of SPEEEX Inc.

Together, SPEEEX and Konecta are setting a new standard for multilingual, tech-enabled CX delivery from South Eastern Europe to the world.